Last Updated and Effective Date: September 10, 2025
SOYE, Inc. (“SOYE,” “we,” “our,” “us”) is committed to protecting your privacy and providing a safe user experience. This Privacy Policy explains how we collect, use, and share your information when you use our website at soye-usa.com (the “Site”).
By using the Site, you agree to this Privacy Policy. If you do not agree, you may revoke your consent by contacting us at erin@soye-usa.com. Revoking consent may result in deletion of your account and related information.
Scope
This policy applies to information collected through the Site and applications controlled by SOYE. It does not apply to offline information or third-party websites we may link to.
Information We Collect
Information you provide directly: When you create an account, place an order, subscribe to communications, or otherwise contact us.
Information we collect automatically: Such as your IP address, device details, browser type, operating system, referring URLs, location data, and usage patterns. We may also track email opens, clicks, and activity.
Social sign-on: If you log in via a social media service (e.g., Facebook), we may import certain account information.
How We Use Information
We use the information we collect to:
-
Provide, improve, and personalize our services.
-
Process orders and payments.
-
Communicate with you about your account, orders, and updates.
-
Send promotional offers, newsletters, and event invitations (you may opt out).
-
Deliver targeted content and advertising.
-
Prevent fraud and enforce policies.
-
Generate reports and analytics.
How We Share Information
We may share your information with trusted service providers that support our operations (e.g., web hosting, payment processing, customer support). They are only authorized to use your data as necessary to provide these services.
We may disclose your information:
-
When legally required or in response to valid legal requests.
-
To protect SOYE’s rights, safety, or property.
-
In connection with a business transfer (e.g., merger or sale).
We do not sell personal information to third parties.
Security
We use appropriate safeguards to protect your information. However, no system is completely secure, and we cannot guarantee unauthorized access will never occur.
Children
We do not knowingly collect information from individuals under 18. If we learn that we have inadvertently collected such information, we will take steps to delete it.
Your Privacy Rights
California Residents (CCPA)
If you are a California resident, you have the right to request:
-
The categories and specific pieces of personal information collected.
-
The sources of personal information.
-
The business purpose for collecting information.
-
The categories of third parties we share information with.
-
Deletion of your personal information (with certain exceptions).
We will not discriminate against you for exercising your rights.
To make a request, email erin@soye-usa.com.
Cookies & Tracking
We use cookies and similar technologies to:
-
Remember your preferences.
-
Analyze site traffic.
-
Improve our Site and advertising.
You can disable cookies in your browser, but parts of the Site may not function properly. We do not currently respond to “Do Not Track” signals.
Text Marketing & Notifications
By entering your phone number during checkout or subscribing, you agree that we may send order updates and promotional text messages. Message frequency will not exceed 20 per month. Consent is not required to purchase. You may opt out at any time.
Changes to This Policy
We may update this Privacy Policy. Changes will be posted here with a new “Last Updated” date. Your continued use of the Site indicates acceptance of changes.
Contact Us
For questions or concerns about this Privacy Policy, contact us:
SOYE, Inc.
Email: support@soye-usa.com
Website: soye-usa.com
